Client relationship management: Some software options
October 10, 2008
It’s been almost 18 months since I wrote a review of mediation client and case management software and even longer since I created my list of 10 must-have tech tools for the wired mediator. That’s too long when we’re talking tech.
So I was happy to find Jolt Magazine’s recent CRM Heaven or CRM Hell? Seven Options Reviewed from the Trenches. CRM, or client relationship management, requires really effective software to do it right, and Jolt’s article gives a nice run-down of the options.
Me? I still use Highrise, and happily so. Someone asked me at the ACR conference why I use that one instead of one of the super-powerful options like Act! or SalesForce. What I want may not be what you want, so the question’s a good one. Here’s what I look for: [Read more]
